This venue of a complaint has only given this Nissan dealership the opportunity to discredit my complaint, and inappropriately paraphrase emails sent to and responded to by myself and the salesperson Stephanie onlyA rouse to create a perception that there were different vehicles and quotes under consideration, and confuse the readers of this threadIf this was the intention by this general manager, than it was successfulI do wonder tho how genuine the offer to "sit down with me and discuss what and how things went wrong" really is, or what it will accomplish nowThis conversation would have best taken place at the time or at least the first few days after July 31st when a deal was good faith verbally agreed on and then back out of by this Nissan dealershipIt's now nearing September and only received response after complaints to corporate office emails/surveys and to the I want to thank the for the opportunity to publicly place a complaint on a business It takes courage to do so, and I feel I have done my job as a consumer to inform others of my interaction with this dealership I hope this educates its readers that this business places *profit* over customer service and legitimate business agreementsI'm sure there are other dealerships that can manage those factors better.
For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
In reference to complaint ID from : We agree that the bumper was repaired here twice before The first WAS a "substandard repair" by the body shop and upon the second repair, the bumper was fully replaced as per Nissan Motor Corporations specifications This was completed approximately and a half years agoSo as to Mr s suspicions as to whether the bumper was actually replaced or not, it was Whether he wants to believe us or not, I understand his feelings as we deal with situations everyday whereby people are being "less than honest" so to speak We had automotive "professionals" look at this vehicle, service writers and an auto body technician as well as myself and everybody had the same opinion that the bumper had repair work on it at some point AFTER it was repaired to factory specifications here at Mike Barney NissanWe DO questions as to why the Mr waited years and months to come to us to report the problem? As automotive professionals we do know for a fact that if clear coat has a peeling issue, it's over a gradual period of time and "chunks" of clear coat do not peel off in different areas all at the same timeOne thing that COULD HAVE helped Mr s situation is that if there was a clear coat problem before we were made aware of it years and months later, we could have spotted the problem when he brought the vehicle in for rountine maintenance BUT, other than the occasional warranty work, we never have seen the vehicle so we did not have any opportunity to look the vehicle over to spot any potential problem(s) I would think that any reputable repair shop who performes his maintenance on the vehicle would have been able to spot this clearcoat problem earlier on than years and months With regard to a resolution to this situation, here is what Mike Barney Nissan is willing to doMr can bring the vehicle here to Mike Barney Nissan (appointment) and we will have Auto Collision and Glass (body shop not owned or managed by us) come and write up and estimate to refinish the front bumper We then would give Mr a check for 50% of that amount whereby he can either keep the money or have the vehicle repaired at a shop of his choice This offer is valid thru September 30th, After that the offer is rescinded permanently Thank You, Mike Barney Nissan
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